DIGITAL PRODUCT POLICY

Refunds.

All SafiSolutions desktop apps are now free. This policy applies only to purchases made before the change.

Effective October 14, 2026

Goal: If you genuinely bought the wrong thing, were charged twice, or the software will not work on a supported system after reasonable troubleshooting, reach out. The point is to solve the problem, not trap someone in a bad purchase.

1. Digital-product purchases

All nine desktop apps are now free and have no purchase price to refund. Earlier Kwezeen and DoqCorp purchases remain covered by this policy. Because paid digital products can be copied after delivery, refunds are not automatic simply because the installer has been downloaded.

2. When to contact SafiSolutions

If there is a purchase problem, contact safihelal@gmail.com within 14 days of purchase when practical. Include the checkout email, product name, and a short explanation.

3. Situations normally eligible for correction

Duplicate charges or duplicate accidental purchases.
You paid successfully but fulfillment failed and the product cannot be delivered.
The product cannot be made to run on a supported Windows system after reasonable troubleshooting.
A materially incorrect paid product was delivered.
A refund is otherwise required by applicable law.

4. Change-of-mind requests

Change-of-mind requests after successful digital delivery are reviewed case by case and are not guaranteed. SafiSolutions may consider factors such as whether the file was delivered, whether support was attempted, and whether the request appears to involve abuse or repeated downloading.

5. Refund processing

Approved refunds are returned through the original payment method. Bank or card processing times are controlled by the payment provider and may vary.

6. Support first

If the problem is technical, use the Support & Updates page. Many installation, format, printer, codec, or Windows-permission issues can be resolved without losing the purchase.